Is there a call out charge?
In the event that you require our services outwith a 30 mile radius of our head office in Glasgow, a small transport fee may apply. All pricing will be agreed in advance of our visit.

Over the phone pricing and estimates
All estimates and pre-pricing is strictly subject to receiving accurate and detailed information. A project related to emergency response is always priced subject to site survey and all contracts no mater how big or small are subject to risk assessment and will not proceed until health and safety implication have been fully assessed. This may effect the costs in relation to any services provided. Costs quoted are subject to additions or deletions in the event that the scope of work changes due to conditions presented on first site survey.

How much will it cost to clear the blocked drain?
Costs depend on the time taken to clear the blocked drain. As a guide, most toilet blockages can be cleared within 2 hours however this cannot be guaranteed as it depends on the severity of the problem and available access. Our operatives can advise roughly how long they think the blockage will take to clear once they have appraised the situation on-site.

What method will be used?
Our operatives will advise on site, although high pressure water jetting is often requested to ensure the most satisfactory and effective results. Jetting unblocks and cleans the pipework. Our engineers will arrive with a variety of tools including drain rods and high pressure water jetting equipment. Our charges allow for the use of all of these tools as necessary to attempt to identify and restore your drainage problems quickly and efficiently.

How quickly can you get here?
We aim to attend blocked drains the same day. We do offer a 24 hour service and therefore crews are available to attend outside of normal working hours for emergencies, for a slightly increased charge.

Can I use an offer in conjunction with an other offer?
No, unfortunately not. To keep the cost of our services as low as possible, we carefully construct our pricing structure and every offer must be exclusive. Prices provided over the telephone are an indication of costs based on information provided. You will however be given a complete, fixed price, quotation before the work starts allowing you to make an informed decision before accepting our services.

What areas do you cover?
For blocked drains, we cover Central Scotland – if your area is not mentioned please feel free to contact us. Should you require our services beyond these areas, a slightly increased fee may apply. Please contact our team for assistance.

What are your payment terms?
You can either pay our driver on site by cash or cheque or you can call our office to make payment by debit card or credit card. A small processing fee of 3.5% will be applied to credit card payments. 21 day’s credit may be allowed in certain circumstances. In this case our banking details can be provided should you wish to pay by internet banking. If you use this method please ensure you use your surname or company name (as appropriate) and the invoice number(s) to help us allocate your payment. Unfortunately, where no credit terms exist, our services are provided with payment due strictly on completion.

When does your discount structure apply?
All discounts and promotional pricing are discretionary, subject to change without notice and apply only to drain cleaning and not to repairs or renewals. We regularly update our discount offers on our website and social media sites. Please visit these resources for special offers and discounts.